Services and bookings
Services
Define the services your pharmacy offers so the AI agent can tell callers about them and book them in.
What it does
Services are the bookable things you offer — flu and COVID vaccinations, travel health, blood-pressure checks, and so on. Each has a name, a length, an optional price, and a flag for whether it needs an eligibility screening first. The agent only offers active services.
Where to find it
Header → Services (/dashboard/services).
Step by step
Add a service
- Click Add service.
- Enter a name, an optional description, the duration in minutes and an optional price.
- Tick Requires eligibility screening if a patient must be screened before booking.
- Click Add service.
Edit or deactivate a service
- Click Edit on a service card to change any detail.
- Untick Active (in Edit) to stop the agent offering it, without deleting its history.
- Click Delete to remove it entirely.
What each screen shows
Each service is a card showing its name, an Active/Inactive badge, the description, and the duration · price · whether screening is required.
Tips & good to know
- Set price to £0 for free NHS services (e.g. eligible flu jabs).
- Keep a service Active only while you're actually offering it — the agent uses the active list when a caller asks to book.