Prescription-ready answers
The agent verifies surname, date of birth and postcode before reading back whether an item is received, in progress, ready or collected.
Related guide: prescriptionsPlatform tour
One pharmacy-specific agent for calls, bookings, handoff and governance.
PharmaLineAI is built around community pharmacy call pressure: prescription status, operational queries, vaccination bookings and the boundary between safe automation and human judgement.
AI phone line
Answer the high-volume calls without pulling the team off the bench
PharmaLineAI handles the repetitive phone traffic that blocks dispensary focus, while keeping sensitive and clinical conversations with humans.
Opening times and directions
Routine operational questions are answered instantly using pharmacy-specific settings, without needing staff to repeat the same script.
Human handoff by intent
Clinical advice, stock checks, accounts and anything sensitive is transferred or logged for follow-up rather than guessed.
Related guide: callsServices and bookings
Turn call demand into booked pharmacy services
From flu vaccinations to review clinics, the same agent can capture a booking request, confirm the appointment and keep the pharmacy calendar clean.
Bookable service catalogue
Set service duration, price, screening requirement and active status so the agent knows what can be offered.
Related guide: servicesCalendar-ready appointments
Create bookings with patient and service context, status tracking and confirmation channels for the team to manage.
Related guide: bookingsEmail and SMS confirmations
Confirmations respect pharmacy channel toggles and patient contact details, with console-safe development mode.
Related guide: bookingsGovernance and safety
Built for patient data, pharmacy accountability and multi-site rollout
Every tenant is scoped by pharmacy organisation, every patient-data access is gated, and important reads and mutations go into an append-only audit trail.
Identity gate before patient detail
Surname, date of birth and postcode must all match before the agent exposes prescription-specific information.
Related guide: patientsAppend-only audit log
Patient views, imports, prescription reads, bookings, status changes and agent accesses are recorded for a GDPR trail.
Related guide: callsTenant-scoped pharmacy groups
Each organisation is isolated from day one, with pharmacy-specific call settings, team access and API keys.
Related guide: getting-startedOperational dashboard
Give owners the numbers behind the quieter phone
The dashboard turns calls, patients, prescriptions, bookings and services into a usable operating picture for the pharmacy owner or superintendent.
7-day deflection rate
See resolved-by-AI versus human-transferred calls and watch whether routine traffic is actually being absorbed.
Related guide: callsPrescription workflow visibility
Track what is received, in progress, ready and collected, including timestamps that support reliable status readback.
Related guide: prescriptionsPilot-ready settings
Manage pharmacy details, AI agent access and contact channels without hard-coding tenant behaviour.
Agent training
Teach the agent how your pharmacy handles calls — and see exactly why it answered
The agent starts from a safety-first set of rules and test scenarios for UK community pharmacy. Your group and each branch add their own on top, and every correction comes from real calls.
Layered for groups and branches
A platform set every pharmacy starts from, a group-wide set from head office, and each branch's own — with safety rules locked so no branch can switch emergency handling off.
Related guide: agent-trainingReview calls line by line
Read each call with the time every line was said, listen along where calls are recorded, and mark any reply as the standard to follow or as needing correction.
Related guide: agent-trainingNo black box
One screen shows every source the agent answers from, what each holds, where to fix it, and the exact guidance it was given on any call.
Related guide: agent-trainingEvery pharmacy learns from each other
When one pharmacy corrects the agent, we can share the lesson with every pharmacy — rewritten, without naming anyone. Your own wording stays yours, and owners can turn sharing off.
Related guide: agent-training