Listen to the calls. Watch it decide.
11 scenarios from our test plan, replayed with voice against a test pharmacy. Beside every line: the intent, the safety check, the identity gate, which training layer answered, any handoff and the audit entry.
- Routine calls
- Identity gate
- Safety first
- Learning loop
Scenario A1 · from our test plan
Is my prescription ready?
Riverside Pharmacy · Tuesday 2:10pm · open
Press play to hear the call. Captions appear as each line is said, and the panel beside it shows what the system decided and why.
Inside the system
What it decided, line by line
Training layers in play
Platform
every pharmacy
Group
head office
Branch
this pharmacy
- Nothing yet. As the call plays, each decision lands here: the intent, the safety check, the identity gate, what was looked up, which training layer answered, any handoff, and the audit entry.
Every scenario is a row in our voice-agent test plan, run against the live line. Riverside Pharmacy and its callers are test data.
The whole system in two minutes
How it all fits together.
Eight short scenes, from the first ring to the feedback loop. Watch it play or step through.
1/8The problem
The phone never stops. The counter never empties.
Most pharmacy calls are the same five questions. Each one pulls a trained person off the bench for a minute they don't have.
- Is my prescription ready?
- What time do you close?
- Do you do flu jabs?
- Is there parking?
80%of routine calls are prescription-status checks