Terms of service

PharmaLineAI provides AI-assisted call handling and pharmacy workflow software. It is intended for routine operational queries, service bookings, identity-gated prescription-status readback and human handoff.

The service is not a clinical-advice, diagnostic or emergency service. Pharmacies must configure and operate human escalation routes for clinical advice, urgent matters, stock checks, account issues and any uncertain or sensitive call.

You are responsible for authorised user access, pharmacy team permissions, API keys, phone-line routing and all activity performed through your organisation account.

You retain responsibility for the pharmacy, patient, prescription, booking and call data entered into the service. You must have an appropriate lawful basis and provide any required notices before using the platform with live patient data.

You must not:

• Use the service to provide automated clinical advice or emergency triage.
• Bypass identity checks or intentionally expose patient-specific detail to an unverified caller.
• Attempt to access another organisation's data or interfere with the service.
• Use the service for unlawful, misleading or unsafe communications.

Pilot features may change as the product, telephony integration and governance model mature. We aim to keep the service available, but no software or telephony service can be guaranteed uninterrupted.

Pricing, plan scope and any telephony, SMS, hosting or integration fees should be agreed in writing before live use. Indicative public pricing may change before commercial rollout.

To the extent permitted by law, PharmaLineAI is not liable for indirect or consequential losses. Nothing in these terms limits liability that cannot legally be limited.

These draft terms are intended to be governed by the laws of England and Wales.

Questions about these terms can be sent to info@connextar.com.