Pilot scope
Routine call intents, agent API access, dashboard workflows and staff handoff rules.
Pilot enquiry
Talk through the calls your pharmacy wants to stop losing time to.
Share your branch count, current phone pressure and the workflows you want to test first. The right starting point is usually prescription-status deflection plus one bookable service.
What to include
Pharmacy profile
Branch count, opening pattern, approximate daily inbound-call volume.
Routine intents
Prescription ready, opening times, directions, vaccination bookings or other services.
Handoff rules
Which calls should go to the dispensary, accounts, pharmacist or voicemail.
Governance needs
Recording, retention, DPIA, processor review and patient-data boundaries.
Governance checklist
Identity verification, audit trails, UK/EU data posture and legal-review readiness.
UK pharmacy focus
Designed around community pharmacy pressures and a UK/EU data-residency posture.